Bloomhill Position Statement: Coronavirus Response The health of our Bloomhill Family of Clients, Volunteers, Staff, Contractors, their extended families and the community are our focus at present with what is unfolding related to COVID-19. We place immense value in the trust the community gives us to not only support people of all ages to live well with cancer, but also to offer positive, social community experiences through our cafes, op shops and markets. And we take this responsibility seriously. In light of recent public health alerts, we have implemented a number of additional, proactive health and safety measures to ensure we can continue to provide you with the best, and safest, Bloomhill experience moving forward.Bloomhill Epidemic / Pandemic Management Team In line with advice from leading clinical and government sources, Bloomhill has put together a Bloomhill Epidemic / Pandemic Management Team with representation from across the organisation. This team is meeting frequently to ensure our policies, procedures and communications are delivering you with the very best information on any emerging health advice and action required. We continue to refine our approach to COVID-19 and update clients and the community accordingly. Keeping you Informed The Bloomhill Website is the one-stop shop for information on any impacts to our services, helpful resources and self-assessment tools, as well as links directly to health alerts and advice from verified sources. You can access the noticeboard via our homepage on www.bloomhill.com.au. Please save this link and check in regularly to keep informed on our updates. We will also be posting regularly on Facebook useful links and positive messages to keep connected with you, our community, during these uncertain times. As we move forward, it will be essential for us all to continue to welcome and encourage our community to stay connected with one another – by providing safe, friendly and socially inclusive environments and forums to do so. Reinforced Hygiene and Handling. At Bloomhill, we always practice rigorous hygiene and handling procedures throughout our Centre, stores and food preparation areas. This includes regular handwashing, routine equipment, and surface sanitisation and wearing gloves where appropriate. We are now taking extra steps to ensure our Centre and Op Shops are clean, hygienic environments for everyone. These measures include increasing the frequency of cleaning and sanitisation in all our premises, including high-touch areas such as handrails and counters, and providing complimentary hand sanitiser for clients and patrons. We have also distributed and installed COVID-19 information and advice flyers across all our premises. These are available to view and download below should you also wish to encourage safe hygiene practices at home and in your workplaces. All Op Shop Managers are also undertaking the COVID-19 Infection Control Training Module. Staff and Volunteer Health and Safety Bloomhill is working closely with health authorities to ensure we are in the best position to ensure your safety, to minimize the spread of COVID infection and continue to keep our Centre and Stores operating to continue to positively contribute to our community when they need us most. We are actively following all health and travel advice issued by the Australian Government, including testing and mandatory isolation periods. We are also ensuring our team is supported with clear health and hygiene protocols in our Centre, café and stores, as well as providing information and support for any team members who need to stay at home if they are unwell for any reason. As our Wellness Centre caters for people undergoing or recovering from cancer treatments which results in compromised immune systems we are taking additional precautions for events or meetings and for anyone attending the centre. Provisions are in place for our staff and nurses to telecommute from home if required while awaiting test results or if another family member is unwell. Client Care and Support Services Bloomhill has a strong, professional health care team and are working in close collaboration with health authorities to ensure continuity of care in these uncertain times. We are monitoring the situation closely, and have been able to maintain strict infection control protocols at our Centre and across our various premises. Our Bloomhill nurses continue to keep in touch with clients and their families – to ensure client care continues seamlessly We have adapted our services to include both face to face and tele-health options and will continue to do this until a vaccination is available and rolled out. Our group activities are available at the centre with appropriate social distancing in place or clients can ZOOM into any group activity at no cost. The ensures that clients can continue to look after their physical health either at the centre or from the safety of their own homes, but remain connected with their Bloomhill community. For any clients who are seeing our psychologists, they will now have the option of face to face, telephone or Zoom consultations - fully bulk billed under their mental health care plan. Client Transport Service Our client transport services continue to provide transport to and from essential cancer treatment for clients who are well. We have a screening process in place to ensure both driver and client safety and we will continue to monitor. Additional hygiene practices are now in place and we are following guidelines from public health and transport authorities. This includes ensuring any persons accompanying clients are essential and from the same household. Passengers are requested to sit behind the driver to achieve as much separation as reasonably possible. Increased frequency of cleaning with disinfectant to minimise any potential transmission of viral droplets is occurring. Centre Activities and Venue Hire In addition to Bloomhill activities, we continue to accommodate a small number of valued external provider activities at the Centre with strict implementation of physical distancing and compliance with all health authority and council requirements. The Bloomhill Café is open to clients, staff and the general public with these measures in place. Collection of names and phone numbers continues to enable contract tracking if required by local public health authorities. The Café is fully compliant with Queensland Health directives. External providers/groups that provide a service to Bloomhill clients will be considered on an individual basis to use the centre. The standard venue hire arrangements are required with the person/group hiring the venue responsible to ensure the below additional COVID related precautions are implemented. No entry to any persons who have a temperature, active cold/flu or other COVID related symptoms No entry to any person who has been in contact with a person who has been diagnosed with COVID-19 within the last 14 days. No entry to any person who has been asked to isolate due to awaiting COVID testing or a positive test. Strict social distancing of 1.5m at all times while on the premises All attendees to wear masks if this is a current mandate at the Centre A list of all attendees and phone numbers is collected and left with Bloomhill Reception to be kept for 58 days On completion of the hire, all surfaces, doorknobs and light switches in the area used are wiped with disinfectant (supplied) or pay $50 cleaning fee.